Jag och min man bodde på Hotel Post i Oskarshamn i augusti månad (2-3) och har aldrig varit så nöjda! Mycket trevligt bemötande och kanon god buffe;). Första gången vi bor på denna hotellkejda men inte den sista, blir nog en tur till packhuset I Kalmar i november. Och kommer vi fler gånger till Oskarshamn, då blir det hotell Post för oss! Man fick verkligen valuta för sina pengar..

Vänliga hälsningar

Silvia och Anders Nilsson

Yours sincerely

Joakim Harping
Guestombusman

Copies to:
Peter Stordalen
Choice Hotels
PO box 2454 Solly
0201 Oslo, Norway

Choice Hotels
Box 7620
103 94 Stockholm

Joakim Harping, Gästombudsman Choice Hotels

10 August 2010

Dear Sir/Madam,
On the evening of the 2 August I was passing by Clarion Hotel Ringvägen on my way back home from a visit to the cinema when I decided to pop in to have a ‘night cap’ at the foyer bar. I often visit this hotel, especially when they have live music in the upstairs bar. I have always been met with courtesy and have been helped by personnel in being able to use the ‘staff elevator’ as Clarion’s elevators are too small to accommodate the ‘mobility scooter’ I use to get around on.

I entered the hotel and drove up the ramp to the 1st floor bar, only to find it closed. On my way down I was stopped by the hotel security guard who asked what I was doing. I told him that I was here to have a beer at the foyer bar, which was still open. He replied ‘Inga sånar fordon härinne! Rullstol går bra med inte såna fordon!’.

I couldn’t believe what I was hearing and explained that what I was sitting on was a ‘permobil’ and the only way I was able to be mobile. I also told him that I was a regular customer at Clarion Ringvägen and that this had never before become an issue. I was in no mood to cause a scene and indulge in an argument with the guard. He had aleady made up his mind that I was not going to be allowed into the building.

Is it Clarion’s policy to discriminate against customers who use a mobility scooter, a means of transport that is very popular for those who are disabled? If this is the case I have taken the liberty of printing a ‘Vi är inte välkommna hit’ poster that you can display at the entrance to all your Choice Hotel outlets. This will save the disabled customer the humiliation of being unceremoniously tossed out. I’m sure a word with the local press, handicap organisations throughout Scandinavia, as well as a mention on
Facebook to ‘spread the word’ would not do your organisation much good in the ‘feel good customer’ ratings.

Your security guard, a Nisse Petterson, is built like four houses and is a very intimidating figure; not someone you’d like to meet in a dark alley. Why Clarion chooses to employ such beefy guards is beyond me! What kind of customer is Clarion expecting? Rowdy bus loads of drunken football supporters? I think not. It’s certainly not the inviting ‘welcome’ one could expect from Choice Hotels; quite the reverse.

I have not re-visited the Clarion since this incident and do not intend to until I have received a response to this letter which is being forwarded to Peter Stordalen at the Oslo head office, Joakim Harping, and the Stockholm City Clarion hotel.

Yours sincerely,

Simon Murley

Tack för ditt inlägg och dina kommentarer. Jag är säker på att de hotell som fått ta del av dina beröm sträcker på sig och sporras till att fortsätta på sitt fina sätt. I Trondheim har man något att fundera över. Dels handlar det naturligtvis om att komma tillrätta med parkeringsproblematiken, men framför allt handlar det om attityd. Din upplevelse bekräftar hur viktigt bemötandet är och vad bristerna i bemötande leder till. Att bakeriet i Trondhem har haft en dålig dag kan vara ett olycksfall i arbetet, men det försvarar inte det dåliga beteendet. Jag är säker på att Hotellet i Trondheim kommer att ta till sig din kritik och se det som en utmaning. Tack än en gång för ditt engagemang och hör gärna av dig igen med dina upplevelser.

Joakim